Soul Healing Canine Privacy Notice

Last Updated: January 2026


This Privacy Notice explains how Soul Healing Canine ("we," "us," or "our") collects, uses, protects, shares, and retains your personal information. We act as the data controller for the personal data we process through our services, website (soulhealingcanine.com), bookings, consultations, or communications.



We take your privacy seriously and handle your information responsibly—whether you're booking training, sharing dog details, or browsing our site. We never sell or rent your personal data to third parties for their own use.



Contact us with questions: (423) 241-2906 or via our website contact form located on the homepage.



Grounds for Data Collection & Processing

We collect and process personal information to provide dog training services (private lessons, board & train, group classes, adventure training), manage bookings/payments, send updates, respond to inquiries, and meet legal obligations (e.g., tax, safety). Processing is based on:



  • Contract performance (e.g., delivering services).
  • Legitimate interests (e.g., business operations, security).
  • Legal compliance.
  • Your consent (e.g., marketing, sharing photos/videos).



When you use our site or services, you consent to the practices described here. We only collect necessary data and delete it when no longer needed.



What Information We Collect

We collect two main types:

- Non-Personal Information (unidentified/aggregated): Usage data, technical info (browser type, OS, language, access times, pages viewed, clicks) to improve our site/functionality. We don't link this to your identity.



- Personal Information (identifiable):



  • Contact details: Name, email, phone, address (for scheduling/travel).
  • Dog-related: Name, breed, age, photos/videos (progress/promotion), behavior history, training goals.
  • Health/behavior: Medical conditions, medications, aggression risks, allergies (for safe training).
  • Device info: IP address, geolocation (general), unique identifiers (if applicable).
  • Payment/booking: Transaction details (processed securely).



Special Categories of Personal Data

Dog health/behavior details are sensitive (analogous to health data). We collect only with explicit consent via intake forms/consults to assess suitability and ensure safety. Strict safeguards apply (limited access, secure storage); never shared without necessity.



How We Receive Information

  • Directly from you (bookings, forms, emails, calls).
  • During service use (progress updates, photos).
  • From third parties (e.g., payment processors, analytics tools).



How We Use Your Information

  • Fulfill services/bookings, send confirmations/reminders/progress updates.
  • Handle inquiries/complaints.
  • Process payments.
  • Business/legal purposes (accounting, insurance, compliance).
  • With consent: Marketing (offers, tips, news).
  • Improve site/services (analytics).
  • Safety/security (e.g., risk assessment).



Data Sharing & Third Parties

We share only as needed:

  • Service providers (payment processors, email tools, website hosting, analytics like Google Analytics).
  • Legal reasons (subpoenas, safety, fraud prevention).
  • With consent (e.g., progress photos/videos on social media/website).
  • In corporate transactions (merger/sale).



Third parties are bound by contracts to protect data and follow laws. Categories: booking/payment software, marketing/email tools, accounting/insurance. They don't sell your data.



Your Rights

You may:

  • Access your data.
  • Correct inaccuracies.
  • Request deletion (where applicable).
  • Object/restrict processing.
  • Object to marketing.
  • Request portability.
  • Lodge complaints (e.g., FTC/state AG).



Contact us to exercise rights—we'll verify identity for security. Rights aren't absolute (e.g., legal retention needs).



Marketing Messages

With consent, we may send emails/SMS about services/tips/offers. Opt out anytime: unsubscribe link, reply "STOP," or contact us. May take days to process. Service/admin emails continue.



Cookies & Website

Tracking We use cookies for functionality, preferences, analytics (e.g., Google Analytics for site usage—anonymous IP/page views). Banner lets you manage. Block/delete via browser, but features may limit. Google Analytics follows Google's policies (no personal combo).



Data Security

We use reasonable measures (encryption where applicable, secure storage, limited access, locked paper files if any) against unauthorized access/loss. Employees have role-based access. No absolute guarantee, but we prioritize protection.



Retention

We keep data as long as needed for services, legal obligations, disputes, or interests (e.g., tax records). Criteria: legal basis, claim defense. Securely delete/anonymize after.



Consequences of Not Providing Data

Some info required for services (contact for bookings, dog details for safety). Without it, we may not deliver full services.



Transfers

Data processed/stored in the U.S. via secure providers. No international transfers without safeguards.



Minors

We don't knowingly collect from under 18 without parent/guardian consent. Delete promptly if discovered.



Advertisements & Third-Party Sites

If ads appear, third-party tech may use cookies (opt-out via NAI/DAA links if relevant). Our policy covers our practices only—review others' policies.



Changes to This Notice

We may update—changes posted here with new date. Continued use means acceptance.



Questions or Complaints

Reach out: Soul Healing Canine (423) 241-2906 or use the website contact form located on the homepage.



Thank you for trusting us—we're committed to your privacy while helping build that deep, unbreakable bond with your dog. The calm and connection you're seeking starts with safe, respectful steps like this.